Terms & Conditions

1) About Us

This website (“Site”) is owned and operated by [Company Name], a company registered in India (CIN: [CIN], GSTIN: [GSTIN]), having its registered office at [Full Address, City, State, PIN]. “We”, “us”, and “our” refer to [Company Name].

2) Acceptance of Terms

By accessing or using the Site, placing an order, or interacting with our services (including WhatsApp/phone/email), you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional policies stated on the Site.

3) Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law.

4) Account & Security

• You are responsible for maintaining confidentiality of your account credentials and for all activities under your account.
• We may suspend or terminate accounts at our sole discretion in cases of fraud, abuse, or policy violations.

5) Product Information & Authenticity

• Metal Purity & Hallmark: All gold jewellery (where applicable) is sold with BIS Hallmark (as per prevailing regulations).
• Diamonds & Gemstones: Where mentioned, diamonds/gemstones may be natural or lab-grown (CVD/HPHT). Certificates (e.g., GIA/IGI/SGL) are provided if stated on the product page.
• Design & Images: Product images are for reference; actual colour/finish may vary due to lighting and screen settings.
• Weight & Dimensions: Minor variances may occur due to the handcrafted nature of jewellery. Typical tolerances:
  • Gold weight tolerance: ±[0.20] g or ±[2%], whichever is higher.
  • Diamond/gemstone weight tolerance: ±[0.02 ct] or ±[2%], whichever is higher.
• Customization: Customized/made-to-order items are typically non-returnable unless otherwise stated.

6) Pricing, Taxes & Fluctuations

Prices are in INR. Applicable GST will be charged at checkout. Jewellery pricing may vary based on current gold/diamond rates, making charges, and stone quality. We reserve the right to correct pricing or typographical errors.

7) Order Placement & Acceptance

Your order is an offer to buy; we may accept or reject it. Order acceptance occurs when we dispatch the product(s). For made-to-order items, an indicative lead time of [X–Y business days] applies.

8) Payment Terms

We accept UPI, NetBanking, Credit & Debit Cards, Wallets, and EMI (if enabled). Orders may be subject to verification and we may cancel and refund in case of suspected fraud or payment issues.

9) Shipping, Delivery & Risk of Loss

We ship via insured logistics partners. Typical delivery timelines: [X–Y business days] post-dispatch. For international shipments (if offered), customs duties and taxes are borne by the customer. Risk of loss passes to you upon delivery at the shipping address recorded by the carrier. Inspect parcels at delivery and accept only tamper-free packages.

10) Returns, Exchanges & Refunds

• Return Window: [7/10/14] days from delivery for eligible products in unused condition with original tags, certificates, and packaging.
• Non-returnable: Customized/engraved items, made-to-order designs, resized rings (unless workmanship defect), used or damaged items, or items missing original certificates.
• Process: Contact [support email/phone/WhatsApp] with order details. Approved returns will be collected via our return process or shipped as instructed.
• Refunds processed after QC inspection. Refunds issued to the original payment method within [5–10] business days after approval.

11) Warranty & Services

• Manufacturing Defects: [6/12] months warranty against manufacturing defects (does not cover wear & tear, mishandling, chemical exposure, loss, theft, accidents).
• Polishing & Cleaning: Complimentary [once] within [6/12] months; thereafter chargeable.
• Repairs: Quoted case-by-case (labour, metal, stones, and logistics charges extra).

12) Buyback / Exchange / Upgrade

Optional policies such as buyback or upgrade will be processed as per our specific buyback terms. Typically, certificates, original invoice and physical inspection are mandatory. Details available on request.

13) Privacy & Communications

Use of the Site is subject to our Privacy Policy. By using our services you consent to receive transactional and promotional communications via SMS/Email/WhatsApp. You can opt out of promotional messages anytime.

14) Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for the relevant product. We shall not be liable for indirect, incidental, special or consequential damages arising from your use of the Site or products.

15) Indemnity

You agree to indemnify and hold harmless [Company Name], its directors, employees, and agents from any claims, losses, liabilities, or expenses arising from your breach of these Terms or misuse of the Site.

16) Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including natural disasters, strikes, war, government actions, network outages, or supplier issues.

17) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts at [City, State] shall have exclusive jurisdiction. We may offer mediation or arbitration under the Arbitration & Conciliation Act, 1996 before resorting to litigation.

18) Changes to Terms

We may update these Terms at any time. Changes are effective upon posting on the Site with the updated “Last updated” date.

19) Contact

For queries, returns, or service requests: